Quality Management - CQL
AHRC Suffolk is proud to have established a relationship with CQL, who have for decades been leaders in the area of establishing standards and accreditation for organizations providing support to the elderly and disabled. CQL provides a unique method for conducting conversations with the individuals we support to find out what each person truly wants from his or her life. The method used is called Personal Outcome Measures®.
The Personal Outcome Measures® focus on the items and issues that matter most to people.
Each of the three words in Personal Outcome Measures® shows how this approach is different:
1. They’re PERSONAL
What we do is determined by each person for him/herself. Each person’s assessment for quality of life is unique to him or her. The definitions for quality of life are set by the person, with the help of people who care about him/her and know him/her very well.
2. They’re OUTCOME Based
How we work is guided by what’s happening in the person’s life – so that the individual is experiencing real outcomes related to the personal expectations for quality that he/she has defined.
3. They’re MEASURED Differently
We can’t look at personal outcomes without measuring quality differently. Traditional systems measure how services are delivered or what the organization does. CQL’s approach to measurement looks at personal quality of life and addresses questions of priority and relevance for the person based on individual life priorities.
The information learned will be used to support individuals and plan for a future that makes them happier and more satisfied with life. This person-centered approach is one that AHRC Suffolk will incorporate into day-to-day operations with the expectation that the quality of the supports we provide will be enhanced.
POM’s focus on three areas of a person’s life: MY SELF, MY WORLD, and MY DREAMS, allowing the interviewer to learn what is most important to that individual at that moment in their life
Hotline – Be on the C.U.S.P.
• Are you CONCERNED about the care
that is being received?
• Are you UNCOMFORTABLE about
something you witnessed ?
• Have you observed a SAFETY risk
that needs to be addressed?
• Have you identified a POTENTIAL
If so, it is your RESPONSIBILITY to ACT!
Please contact your Supervisor, Administrator or Director AND feel free to contact the
QUALITY MANAGEMENT DEPARTMENT
631-585-0100, Ext. 521
Corporate Compliance/Ethics Hotline
If you witness or become aware of Medicaid fraud you must notify the
Corporate Compliance Office
631-585-0100, Ext. 772
All calls are kept confidential